FREQUENTLY ASKED QUESTIONS
First Metropolitan Financial Services welcomes your questions – in fact, we encourage them!
We have assembled the questions we have been asked most-often and separated them in several categories. If you cannot find the answer to your questions, please contact your local First Metropolitan Financial Services office or use the link below to submit your question.
Making your loan request is easy at First Metropolitan. There are several options. You can contact 1 of our 20 locations by phone, apply in person, or apply online at a time that is convenient for you. In less than 10 minutes, we will have all the information we need to process your application and get you an answer in about 1 hour. If you apply after hours or on the weekend, your application will be processed immediately the next business day.
We can complete your application in less than 10 minutes and get you an answer within the hour in most circumstances.
In most cases, you will sign your loan documents and receive your money the same day. Otherwise, you can sign your loan documents and receive your money the next business day.
No. All our loan closings are done at your servicing branch location.
You will need to bring your most-recent pay stub, identification, and social security card. We recommend that you ask one of our loan professionals if they will need any additional information before heading to the office to close your loan.
We understand that your time is valuable. Therefore, we try to get the paperwork completed and hand you a check in 15 minutes or less. However we will give you as much time as needed, because we want to make sure all your questions are answered and you fully understand the terms of your new loan.
Online applications are processed just as quickly as applications submitted in person or by phone – in one hour or less. Please keep in mind that your loan request will only be processed during normal business hours. If you apply after hours or on the weekend, your application will be processed immediately the next business day.
We help people without credit every day. Just give your information to one of our team members and they will do everything they can to get your loan approved.
No, we do not require a bank account. We are not a payday lender and our loans are less costly.
Yes, we run every applicants credit. An applicant’s credit is only one of the many factors we take into effect when approving loans.
We look at every application individually. Our team members will take your application, look at your credit report, and do everything they can to help you re-establish your credit. We pride ourselves on treating each customer as an individual and not as a number.
If your application was turned down, you will receive a letter by mail explaining the reasons behind the decision.
Most of First Metropolitan direct loans are secured by household goods or an auto. If you are unsure if your collateral is sufficient, just give our local branch a call.
First Metropolitan makes traditional installment loans. Traditional installment loans are a type of credit that has been around for over a hundred years. Our loans are not payday loans, but loans with monthly installment payments.
Loan appointment times are typically between 9:00 a.m. to 5:00 p.m. Monday-Friday.
Yes, simply click on the Contact Us button at the top of the page. Your email will be sent to our Corporate Office.
Yes, simply click on the Customer Login button at the top of the page and it will connect you to the Customer Login Portal where you can make online payments.
We want to know about any issues or problems you are experiencing and would encourage you to contact the branch office that is servicing your loan. You can obtain their contact information by going to the Locations Page and searching by the city name. If you have contacted the servicing branch and they were unable to resolve the issue, use the Contact Us button to email the corporate office or ask the branch for the corporate phone number.
Customer service is our number one priority. If you feel that you were not treated or serviced properly, please let us know right away. Use the Contact Us button to email the corporate office directly. We promise to contact you and resolve the issue.
Yes. The reason you need the money is not important, just that you have a need or desire for extra cash is good enough. Many of our customers borrow money for unexpected expenses, car repairs, vacations, school expenses, home improvements, major purchases, Christmas, and so much more.
Our typical loan is between $500 and $15,000, although we will go more depending upon your unique situation. We are a traditional installment lender offering affordable monthly payments.
Yes, we are thrilled when a customer refers their friends and family. It is our confirmation that we have provided a valuable service. To say “thank you,” we will provide you a check for $25.00. For more details visit the $25.00 Referral Bonus Program page under Services.
We accept cash, checks, money orders, and debit card payments. We also accept online payments through the Customer Login Portal.
Yes, you may pay your loan off at any time without a prepayment penalty.
Our loans are paid back in easy and affordable monthly installments. You can make your payment by mail, in the office, online, or by phone with your debit card.
Yes, you can sign up for e-statements through our Customer Login Portal.
You can review your account information and statement through our Customer Login Portal.
Want to be part of the FMFS family? We are always looking for friendly, professional individuals looking for their next career.
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